FAQ

Better Enterprise's carts are carefully designed and well manufactured to ensure product reliability. However, medical carts carry various equipments and are used under different conditions, some move several times a day, some stay in the same room all the time, for instance. Different user environments or mantenance ways will affect the product life of the parts for sure. Take casters for example, casters on the medical carts that move a lot might wear more easily than those on the still medical carts. Better Enterprise awares it and provides a period of two years warranty to our valued customers. We provide user's manual with our products to avoid improper installation. When parts broke, we are responsible for repairing or replacing defective parts, only exclude damage or failure due to abuse, usage beyond intended use, and/or improper installation. Satisfaction to our after-sales service is what Better Enterprise always keeps in mind.

Most of Better Enterprise's products are packed separately as SKD to save the freight cost for our customers. However, some of our products are packed as a whole unit considering the knack needed for assembling some parts. In short, Better Enterprise's packing method is based on the principle of considering the most benefit of our customers.

In order to provide an accurate quotation, please let us know the model number you are interested in. For custom products, please provide 2D and 3D drawings and Better Enterprise's sales team will quote to you as soon as our professional engineering team has verified the design and dimensions.

The cost of developing a custom cart depends on the configuration required and your budget. Better Enterprise's sales team will provide accurate quotes and our professional engineering team will also provide the most cost-effective solution to meet your budget. Please feel free to contact us to understand more about the quotation details.

Better Enterprise has experienced engineering team which can tailor make the medical cart/roll stand/equipment cart fit perfectly with your application's unique need. We provide professional design know-how and suggestions for our customer's reference. We also consider the application environment while manufacturing our products. For example, one of our unique designs can lower the noise level of the mouse tray, which helps nurses avoid interrupting patients' sleep in the hospital when pulling out the mouse tray. Our profession, experience, and customer-oriented mindset are the reasons you can trust your customization projects be handled by Better Enterprise.

Currently, no. Our sales team serves our customers all over the world in our Taipei office. All E-mails will be replied within one working day. Our sales presentative or engineer will visit our customers for important meetings or after-sales support if needed.

The basic safety requirement for medical electronic equipment recognized globally is the IEC-60601 series of standards. IEC-60601-1 covers all general provisions, including risks of environment, mechanics, excessive radiation, etc. The risk tolerance assessment is included as well. IEC-60601-1-X series is a parallel standard belonging to IEC-60601-1, specifically for general properties such as electromagnetic compatibility, usability, radiation protection, etc. It should be applied with IEC-60601-1. IEC-60601-2-XX series is used for specific medical equipment, but IEC-60601-1 and IEC-60601-1-X standards are also applicable. The relationship between series is as follows.

You can press CONTACT or the Inquiry button and let us know the product you’re interested in. You can also send your question or request to med@betteralways.com. Our sales representative is very glad to answer your questions and will contact you and provide the information you need.

Yes. We have our own development team and experienced engineers to support our customers’ OEM/ODM orders.

Yes. We can do customization for our customers, even for one unit. Our modular design makes it easy to support our customers’ specific spec requirement with affordable price.

With over 40 years’ experience in the field, we are the professional medical cart manufacturer you can trust and rely on. We also have high flexibility and can do customization for our customers. High-mix/Low-volume production is our specialty, whether it’s medical cart, mobile computer cart, roll stand, wall mount solution, or medical equipment cart, we can fast respond to your specific need.

We use various material on our medical carts, roll stands, medical equipment cart, and mobile computer carts. The choice of material depends on the work or application environment, purpose of using the cart, material price, aesthetics, etc. For example, the aluminum table top presents stylish aesthetics while the heavy duty base uses cast iron or steel to resist tip. Better Enterprise is experienced in incorporating various material into our designs. We make sure our product designs look great and function efficiently.